As of March 21, 2022, New Orleans has lifted its mandate requiring proof of vaccine or negative COVID test to enter certain businesses. Mask requirements will continue where federally mandated, such as on public transportation and in healthcare facilities. We encourage each Event Organizer to contact their Event Manager and Sales Manager to determine if the restriction… Read More about Are persons entering the Convention Center required to show proof of vaccination or a recent negative PCR or antigen test to enter?

Yes, the Event Organizer can choose to require proof of vaccination to enter their contracted space for all attendees. The Event Organizer will be responsible for developing an actionable plan to check for and verify vaccination status, in conjunction with their Event manager. Any expenses related to this process will be incurred solely by the… Read More about Can the Event Organizer choose to require proof of vaccination for their attendees? If so, how does that affect the planning process?

The Convention Center will continue to prepare and ensure the contracted space is clean to the highest standards of care using only EPA-N list of cleaners and disinfectants prior to releasing space to the Event Organizer and General Service Contractor. During move-in and event hours, the Event Organizer and General Service Contractor will be responsible… Read More about Have General Service Contractor guidelines changed?

Sodexo Live mandates that all staff have a food handler’s card and that all supervisors are ServSafe certified. Combating foodborne illnesses and bacteria is part of our normal daily procedures and we have added additional precautions to help ensure guest safety.   Read More about What is the kitchen doing to ensure guest safety?

The Convention Center continues to work with New Orleans Emergency Medical Services (NOEMS) during every event. The Event Manager will coordinate with the Event Organizer to explain sanitation protocols for the NOEMS. The medical offices are equipped with necessary supplies to facilitate hand hygiene, respiratory etiquette (i.e., coughing, or sneezing infection prevention) and bio-hazard disposal…. Read More about Are there any changes to the Medical Offices and event EMS protocols?

For your safety and protection, the Box Office has transparent plastic barriers and hand sanitizing supplies at our customer service counters.  “High Risk Areas,” including counters, door handles, and waiting areas are cleaned and sanitized hourly throughout the business day and after each transaction. The Box Office does not have “contact-less” credit card machines; however,… Read More about How have Box Office procedures changed?

For your safety and protection, “high risk areas,” including counters, door handles, and customer waiting areas are cleaned and sanitized hourly throughout the business day and after each transaction.  In addition, the UPS Business Center has installed transparent plastic barriers at our customer service counters and self-serve computer internet stations.  The UPS Business Center Associates… Read More about What are the new standards at the UPS Store?

⦁ Sodexo live will continue to provide and manage all coat and bag check requests. ⦁ During an event, the coat and bag check location is considered a “High Risk Area;” therefore, Sodexo Live will periodically sanitize the tables throughout the business day. Read More about How will coat and bag check be managed?

Food items can be dispensed by an exhibitor who has valid food insurance coverage only if they have signed an agreement with or received written permission from Sodexo Live. The agreement states they will abide by Title 51 of the State Health Code (which are the standards for restaurant and bar operations). Depending on the… Read More about Will exhibitors be able to provide food sampling? If so, what additional protocols will need to take place?

⦁ All carbonated beverages, as well as iced tea and other drinks, will be sold in the package form until the phase of recovery permits the use of this type of equipment. All self-serve fountain drink and ice machines are not operational. Read More about Will the self-serve soft drink fountains and ice machines?